{"id":2890,"date":"2024-10-08T10:18:14","date_gmt":"2024-10-08T10:18:14","guid":{"rendered":"https:\/\/speedxperts.com\/?page_id=2890"},"modified":"2024-10-28T09:48:56","modified_gmt":"2024-10-28T09:48:56","slug":"aide-aux-clients","status":"publish","type":"page","link":"https:\/\/speedxperts.com\/fr\/aide-aux-clients\/","title":{"rendered":"Aide aux clients"},"content":{"rendered":"
<\/span>\"Vue
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Aide aux clients<\/h2>\n<\/div><\/div>\n\n\n\n
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Commandes et exp\u00e9ditions<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCombien de temps faut-il pour traiter ma commande ?<\/span><\/div>

1-3 jours ouvrables.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tQuel est le d\u00e9lai de livraison ?<\/span><\/div>

Le d\u00e9lai de livraison est g\u00e9n\u00e9ralement de 2 \u00e0 12 jours ouvrables, en fonction de votre lieu de r\u00e9sidence.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tComment puis-je modifier mon adresse de livraison ?<\/span><\/div>

Connectez-vous \u00e0 votre compte et, sous \"Mes commandes\", cliquez sur \"Modifier\" pour changer votre adresse avant l'exp\u00e9dition.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tPuis-je suivre ma commande ?<\/span><\/div>

Oui ! Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un num\u00e9ro de suivi par courrier \u00e9lectronique.
Vous pouvez la suivre sur le site site web<\/strong><\/a>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tOffrez-vous des services d'exp\u00e9dition internationale ?<\/span><\/div>

Oui, nous livrons dans la plupart des pays du monde. Veuillez consulter notre politique d'exp\u00e9dition<\/a> pour plus de d\u00e9tails.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tFacturez-vous la taxe sur les ventes ?<\/span><\/div>

La taxe de vente est appliqu\u00e9e en fonction de l'adresse de livraison et de la r\u00e9glementation locale.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMes articles arriveront-ils dans un seul colis ?<\/span><\/div>

Si tous les articles sont disponibles, ils seront exp\u00e9di\u00e9s dans un seul colis. Dans le cas contraire, des envois s\u00e9par\u00e9s sont possibles.<\/p><\/div><\/div><\/div><\/div>\n\n\n\n

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Retours et \u00e9changes<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tQuelle est votre politique de retour ?<\/span><\/div>

Vous pouvez retourner la plupart des articles dans les 30 jours suivant leur r\u00e9ception. Veuillez vous assurer que le produit n'a pas \u00e9t\u00e9 utilis\u00e9 et qu'il se trouve dans son emballage d'origine.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tJ'ai re\u00e7u le mauvais article. Que dois-je faire ?<\/span><\/div>

Contactez-nous imm\u00e9diatement et nous prendrons les dispositions n\u00e9cessaires pour un remplacement ou un remboursement.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tMa commande est arriv\u00e9e endommag\u00e9e. Quelles sont les \u00e9tapes suivantes ?<\/span><\/div>

Veuillez prendre des photos du dommage et contacter le service client\u00e8le pour obtenir un remplacement ou un remboursement.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tComment effectuer un retour ?<\/span><\/div>

Visitez notre \"Politique de remboursement et de retour<\/a>\"Remplissez le formulaire de retour et suivez les instructions fournies pour renvoyer votre article.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tPuis-je modifier ou annuler ma commande apr\u00e8s l'avoir pass\u00e9e ?<\/span><\/div>

Vous pouvez modifier ou annuler votre commande avant qu'elle ne soit exp\u00e9di\u00e9e. Une fois la commande exp\u00e9di\u00e9e, la proc\u00e9dure de retour doit \u00eatre suivie.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDois-je payer les frais de retour ?<\/span><\/div>

Si le retour est d\u00fb \u00e0 une erreur de notre part, nous prendrons en charge les frais de retour. Pour les autres raisons, les frais d'exp\u00e9dition sont \u00e0 la charge du client.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCombien de temps faut-il pour traiter un remboursement ?<\/span><\/div>

Les remboursements sont g\u00e9n\u00e9ralement effectu\u00e9s dans les 5 \u00e0 7 jours ouvrables suivant la r\u00e9ception et l'inspection de l'article retourn\u00e9. Vous serez inform\u00e9 par courrier \u00e9lectronique lorsque le remboursement sera effectu\u00e9.<\/p><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n

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