Customer Help
Orders and shipping
1-3 business days.
Delivery typically takes 2-12 business days, depending on your location.
Log in to your account, and under “My Orders,” click “Edit” to change your address before shipping.
Yes! Once your order is shipped, you will receive a tracking number via email.
You can track it on the website.
Yes, we ship to most countries worldwide. Please check our shipping policy for details.
Sales tax is applied based on your shipping address and local regulations.
If all items are available, they will ship in one package. Otherwise, separate shipments may occur.
Returns and Exchanges
You can return most items within 30 days of receiving them. Please ensure the product is unused and in its original packaging.
Contact us immediately, and we will arrange for a replacement or refund.
Please take pictures of the damage and contact customer support for assistance with a replacement or refund.
Visit our “Refund and Returns policy” page, fill out the return form, and follow the provided instructions to send your item back.
You can modify or cancel your order before it ships. Once shipped, the return process must be followed.
If the return is due to our error, we will cover the return shipping costs. For other reasons, the customer is responsible for the shipping fees.
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. You will be notified via email once the refund is issued.
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