Contact SpeedXperts

Need help with an order, return, or product setup?

Send us the details and our team will help with product questions, software links, shipping updates, returns, and technical support.


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How we can help

Choose the fastest route for your question.

Include your order number, product name, vehicle details, or screenshots when relevant. That helps us answer with fewer back-and-forth messages.

Product and software support

Ask about compatibility, installation guides, software downloads, setup issues, or troubleshooting steps for diagnostic tools.

Email support

Shipping and tracking

Need an order update or tracking link? Use the tracking page or contact us with your order number.

Track order

Returns and refunds

For returns, wrong items, damaged packages, cancellations, and refunds, start with the returns policy and send us the details.

Returns page

Orders and shipping

Where can I download the software?
The download link is sent by email after your order. Check your order confirmation message first, including the spam or promotions folder.
Why is there a CD included with the tool?
The CD is included as a backup. We recommend using the digital download because it is easier to update and usually includes newer guides.
What should I do if I have software or tool problems?
Contact support with your order number, product name, device details, and screenshots if possible. You can also check the troubleshooting section at the end of the installation guide.
How long does order processing take?
Most orders are processed within 1-3 business days before shipment.
How long does delivery take?
Delivery usually takes 2-12 business days, depending on the destination, carrier, and local delivery conditions. You can review more details on the shipping and payment page.
How do I change my shipping address?
Log in to your account, open My Orders, and edit the address before the order ships. If the package has already shipped, contact us quickly and we will advise what options are available.
Can I track my order?
Yes. After shipment, a tracking number is sent by email. You can also use the track order page.
Do you offer international shipping?
Yes, we ship to many countries. Available shipping options and delivery times can vary by country, so check the shipping policy before ordering.
Do you charge sales tax?
Sales tax is calculated based on the shipping address and applicable local rules.
Will my items arrive in one package?
When all items are available together, they are usually shipped in one package. If products ship from different stock locations or availability changes, separate packages may be used.

Returns and exchanges

What is your return policy?
Most products can be returned within 30 days after delivery if they are unused, complete, and in the original packaging.
I received the wrong item. What should I do?
Contact us as soon as possible with your order number and photos of the item received. We will help arrange a replacement or refund.
My order arrived damaged. What are my next steps?
Take clear photos of the damaged package and product, then contact customer support. We will review the case and help with a replacement or refund.
How do I initiate a return?
Visit the refund and returns policy, fill in the return form, and follow the instructions provided for sending the item back.
Can I change or cancel my order after placing it?
You can request a change or cancellation before the order is shipped. After shipment, the return process must be followed.
Do I have to pay for return shipping?
If the return is caused by our mistake, we cover return shipping. For other return reasons, the customer is responsible for the shipping cost.
How long does it take to process a refund?
Refunds are normally processed after the returned item is received and inspected. Bank or card processing can take several additional days, and you will receive an email when the refund is issued.

Product support

Can you help me choose the right diagnostic tool?
Yes. Send us your vehicle make, model, year, engine details, and what you want to diagnose or code. We will point you toward the most suitable option.
What information should I include in a support message?
Include your order number, product name, computer operating system, vehicle details, photos or screenshots, and a short description of what happened.
Do products include installation instructions?
Where software setup is needed, products normally include digital instructions or a download guide. Contact us if you cannot find the correct guide.
Can I get an invoice for my order?
Yes. Contact us with your order number and invoice details, and we will help with the document.

Do not be a stranger

You tell us. We listen.

We are here to help. If you have a question, need assistance, or want to check something before ordering, send us a message and our team will reply.

SpeedXperts

Slovenska 44, 901 01 Malacky, Slovakia

Phone / WhatsApp

+421 952 526 023

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Need a faster answer?

For order-specific questions, send your order number. For diagnostic tools, include the vehicle and software details.

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