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Orders are usually prepared within 1-2 business days. We dispatch Monday to Friday, excluding public holidays.
Delivery and returns
Clear shipping, easy returns, real support.
Everything you need to know before and after ordering from SpeedXperts: dispatch times, delivery estimates, return conditions, refunds, exchanges, and what to do if something arrives damaged.
Order flow
What happens after you place an order
We keep the process simple: prepare the order, hand it to the carrier, send tracking when available, and help if something does not look right.
You receive tracking
After dispatch, we send a confirmation email with a tracking link where tracking is available. Carrier updates can take 24-48 hours.
Your parcel is delivered
Local carriers may deliver to your address or to a nearby pickup point, depending on the destination and postal service rules.
Delivery estimates
Estimated delivery times after dispatch
These are estimated business-day windows. Weather, customs, local holidays, pickup-point routing, and carrier capacity can change the final delivery date.
| Destination | Estimated delivery | Helpful note |
|---|---|---|
| Germany, Netherlands | 2-5 business days | Usually one of the faster delivery routes. |
| France, Poland | 2-6 business days | Tracking updates may appear after the first carrier scan. |
| Belgium, Luxembourg, Austria, Czech Republic, Slovakia, Hungary | 3-8 business days | Usually handled through strong Central European logistics routes. |
| Italy, Spain, Portugal, United Kingdom, Ireland | 4-9 business days | UK orders may involve customs or import handling. |
| Denmark, Sweden, Finland, Norway, Switzerland | 5-12 business days | Parcels may be delivered to a pickup point; non-EU orders may involve customs or import handling. |
| United States, Canada, Australia | 5-10 business days | Orders may involve customs, import taxes, or local carrier handling. |
| Other European destinations | 3-12 business days | Final timing depends on the destination and carrier. |
Shipping cost
Flat-rate shipping shown clearly at checkout
Your total shipping cost is calculated automatically based on the delivery country before you pay.
€6.90
European Union flat rate
€9.90
Norway flat rate
€10.90
United Kingdom flat rate
€16.70
United States, Canada, and Australia flat rate
Customs, duties, and taxes
EU orders are generally not subject to additional customs duties. Non-EU orders, including the United Kingdom, United States, Canada, Australia, Norway, and Switzerland, may be charged import VAT, duties, or handling fees by local authorities. These charges are the customer's responsibility and are not included in our checkout total.
Returns
How to return an item
You have 30 days from delivery to request a return. To keep the process smooth, contact us before sending anything back so we can confirm eligibility and give you the correct return instructions.
Contact support first
Email info@speedxperts.com with your order number, item details, and reason for return. Returns sent without prior authorization may not be accepted.
Pack the item carefully
Return the product in original condition with all accessories, components, manuals, tags, and packaging included where possible.
Arrange return shipping
The customer is responsible for return shipping unless the return is caused by a defective item or an error on our side. In some cases, we may be able to offer a return label; if we provide one, the label cost of €6.90 may be deducted from your refund.
Inspection and refund
After the item arrives, we inspect its condition and completeness. Approved refunds are issued to the original payment method within 7-10 business days.
Return conditions
What can be returned
A return is easiest when the item is unused, complete, and packed properly. Some deductions may apply when a returned product is missing parts, damaged, scratched, used, or needs cleaning, testing, or repackaging.
Within 14 days of delivery
Standard return conditions apply when the item is complete, unused, and returned in original condition.
Between 15 and 30 days
Returns are accepted as an extended voluntary service and may be subject to reasonable deductions.
Items that may not be returnable
Custom or personalized products, opened or activated software, gift cards, downloadable software, hazardous materials, and final-sale items.
Possible deductions
Missing parts, damaged packaging, reconditioning costs, return shipping or return label costs (€6.90 when supplied by us), original shipping after 14 days, or support services already provided up to €50.
Damaged, defective, or wrong item
Tell us quickly and we will help resolve it
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number, a short description, and clear photos of the item and packaging.
Send damage photos within 48 hours
This helps us review the case quickly and arrange the best solution. Depending on the situation, we may offer a replacement, exchange, or full refund including shipping costs.
Common questions
Quick answers before you contact us
Can I cancel my order?
You can cancel before the order is processed or shipped. Contact us as soon as possible. If the order has already shipped, the normal return process applies.
When will I receive my refund?
After we receive and inspect your return, approved refunds are processed within 7-10 business days to the original payment method. Your bank or card provider may need extra time to show the refund.
Do you offer exchanges?
Yes, we replace items that are defective, damaged, or incorrect. Exchange processing can take up to 10 business days depending on availability.
Will my parcel always arrive at my home address?
Not always. In some countries, local postal services may route parcels to the nearest pickup point. These decisions are made by the local carrier and are outside our control.
What if my order contains a pre-order item?
Orders containing pre-order or back-order items are usually held until all items are in stock. If you need split shipping, contact us because extra shipping fees may apply.
Need help with delivery or a return?
Send your order number, product name, and a short description of the issue. If the item is damaged, include photos so we can help faster.