We offer a 30-day return policy, which means you have 30 days from the date of delivery to return an item for a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

• Condition: The item should be in its original condition, with all accessories, components, tags, and packaging included.
• Proof of Purchase: A valid receipt or proof of purchase is required.

Please note, certain items cannot be returned, including:

• Custom-made or personalized products
• Hazardous materials or flammable liquids/gases
• Gift cards or downloadable software products

Return Timeframes

• Within 14 days of delivery: Standard return conditions apply.
• Between 15–30 days of delivery (Extended Return Policy): Returns are accepted as a voluntary service and may be subject to additional deductions as outlined below.

Return Process

Initiate the Return:
Contact us at support@speedxperts.com with your order number, item details, and reason for return. We will confirm eligibility and provide return instructions.

Prepare Your Item:
Pack the item securely, preferably in its original packaging. Include all accessories, manuals, and components.

Ship the Item:
You are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method, as we are not responsible for lost returns.

Final Inspection:
All returned items are inspected upon arrival to verify condition and completeness.

Once your returned item is received and inspected, we will process your refund within 7–10 business days. Refunds are issued to the original payment method.

Refund Details

• Full Refund:
  Provided if the item is returned complete, unused, and in original condition. If the return is due to our mistake or a defective item, we cover all costs including shipping.
• Partial Refund:
  May be issued if:
  • The item is not in original condition
  • Parts, accessories, or packaging are missing
  • The item shows signs of wear, damage, or scratches
  The refund amount will be reduced based on the condition of the returned item and any costs required to restore it.

Deductions & Fees

The following deductions may apply if the return is not due to our error:

• Support Service Deduction (up to €50):
  We provide free installation and technical support with our products. If significant support has been provided and the item is later returned, we reserve the right to deduct a reasonable service fee (up to €50) based on the actual support provided.
• Missing Parts / Reconditioning Costs:
  If any components, accessories, or packaging are missing, or if the product requires cleaning, testing, or repackaging, a reasonable deduction will be applied.
• Shipping Costs:
  • Return shipping is paid by the customer unless the return is due to our error.
  • Original shipping costs are non-refundable for returns made after 14 days from delivery.
  • In some cases, the cost of a return shipping label may be deducted from the refund.

Non-Refundable Items

• Custom items or personalized products
• Opened or activated software
• Items marked as “Final Sale”

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

If the issue persists, contact us at support@speedxperts.com and we will investigate

Check your bank or credit card account for pending transactions

Contact your bank or card provider, as processing times may vary

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, contact us at support@speedxperts.com. We will guide you through the process.

Exchange Process

• Processing Time: Up to 10 business days depending on availability
• Return Item: Once the original item is received and inspected, we will ship the replacement
• Shipping: Covered by us if the issue is due to our error or a defective item

If you receive an item that is damaged or defective, please notify us immediately at support@speedxperts.com with photos of the product and a description of the issue. We will arrange for a replacement or full refund depending on your preference.

Steps to Handle Damaged or Defective Products:

• Resolution: Depending on the situation, we will offer to send a replacement or issue a full refund, including shipping costs.

• Contact Us: Send us photos and details of the damage within 48 hours of receiving the item.

If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled before they are processed or shipped. Once an order is processed or shipped, you will need to follow the return procedure.