How SpeedXperts handles your data.

1. Who controls your data

The data controller for this website is SPEEDXPERTS.

Address: Slovenska 44, 901 01 Malacky, Slovakia

Email: info@speedxperts.com

When this policy says "SpeedXperts", "we", "us", or "our", it means the business responsible for deciding how personal data is used for this website and store.

2. Personal data we collect

We collect only the data needed to run our store, process orders, provide support, improve the website, and comply with legal obligations.

3. How we use your personal data

We use personal data for practical store and customer service purposes, including:

• Processing, confirming, packing, shipping, and delivering orders.
• Taking payments, preventing fraud, issuing invoices, and handling refunds.
• Sending order updates, tracking information, support replies, and service messages.
• Managing returns, exchanges, warranty requests, damaged item reports, and disputes.
• Providing technical help, installation guidance, and compatibility support.
• Improving our website, products, customer support, stock planning, and checkout experience.
• Sending marketing emails or offers only where we have permission or where the law allows it.
• Meeting legal, tax, accounting, consumer protection, and security obligations.

4. Legal reasons for using data

Depending on the situation, we process personal data based on one or more of these legal reasons:

• Contract: to process your order, deliver products, handle returns, provide support, and complete the service you requested.
• Legal obligation: to keep invoices, tax records, accounting records, and information required by law.
• Legitimate interest: to protect our business, prevent fraud, answer customer questions, improve the store, manage disputes, and keep the website secure.
• Consent: for optional marketing, non-essential cookies, analytics, advertising cookies, or other activities where consent is required.

5. Who we share data with

We do not sell your personal data. We share data only when needed to run the store, fulfil orders, protect our business, or comply with the law.

We may share relevant data with:

• Payment providers, banks, fraud-prevention tools, and refund processors.
• Shipping carriers, postal services, fulfilment partners, and delivery tracking providers.
• Website hosting, IT, email, security, backup, analytics, and customer support providers.
• Accounting, legal, tax, insurance, and professional advisers.
• Authorities, courts, regulators, or law enforcement where legally required or necessary to protect rights.
• Marketing, analytics, or advertising partners only where permitted by law and cookie consent settings.

Some service providers may process data outside the European Economic Area. Where this happens, we use appropriate safeguards required by data protection law where applicable.

6. How long we keep data

We keep personal data only for as long as needed for the reason it was collected, including order fulfilment, support, returns, warranty, legal compliance, accounting, tax records, fraud prevention, and dispute protection.

Typical retention periods include:

• Order, invoice, payment, tax, and accounting records for the period required by law.
• Support and return communication for as long as needed to resolve the issue and protect both sides in case of a later dispute.
• Marketing subscription data until you unsubscribe or we no longer need it.
• Cookie and analytics data according to cookie settings, consent tools, and provider retention periods.

When data is no longer needed, we delete it, anonymize it, or keep it only where the law requires retention.

7. Your privacy rights

Under applicable data protection law, you may have the right to:

• Ask for access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete personal data where the law allows deletion.
• Ask us to restrict or object to certain processing.
• Ask for data portability where applicable.
• Withdraw consent where processing is based on consent.
• Object to direct marketing at any time.
• Complain to your local data protection authority.

To make a privacy request, contact us at info@speedxperts.com. We may need to confirm your identity before acting on a request.

8. Cookie policy

Cookies are small files stored on your device when you visit a website. Similar technologies may include pixels, tags, local storage, and scripts. They help the website work, remember choices, understand usage, and support marketing where permitted.

We may use the following cookie categories:

9. Managing cookies

Where required, non-essential cookies should be used only with your consent. You can accept, reject, or change cookie choices through the cookie banner or cookie settings tool if available on the website.

You can also control cookies in your browser settings. Most browsers allow you to block cookies, delete cookies, or receive a warning before cookies are stored. Blocking necessary cookies may stop parts of the website from working correctly, including cart, checkout, login, or preference features.

Third-party services such as analytics, advertising, payment, social media, embedded videos, maps, or security tools may set their own cookies when enabled or when you interact with their features. Their use of data is controlled by their own privacy and cookie policies.

10. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No website, email system, payment system, or internet transmission can be guaranteed as completely secure.

Please do not send full card details, passwords, licence keys, or sensitive documents by email unless we specifically request a safe method for doing so.

11. Children

This website is not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us so we can review and delete it where appropriate.

12. Changes to this policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our website, services, legal requirements, or business operations. The updated version will be posted on this page with a new update date.

13. Contact details

For privacy questions, cookie questions, or data rights requests, contact:

SPEEDXPERTS

Slovenska 44, 901 01 Malacky, Slovaquie

Email: info@speedxperts.com