Sidst opdateret: 17.06.2024

Velkommen til vores side om forsendelses- og betalingspolitik. Vi ønsker at give dig en klar forståelse af vores forsendelsesmetoder, leveringstider og betalingsmuligheder. Hvis du har spørgsmål til vores politik, er du velkommen til at kontakte os.

Forsendelsespolitik

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on delivery times, shipping costs, and other important information.

Delivery Times

We process and ship orders within 1–2 business days. Estimated delivery times after dispatch are as follows:

• Tyskland: 3-7 arbejdsdage
• Frankrig: 2-8 arbejdsdage
• Holland: 3-7 arbejdsdage
• Belgien: 3-8 arbejdsdage
• Østrig: 3-9 arbejdsdage
• Italien: 3-9 arbejdsdage
• Spanien: 2-9 arbejdsdage
• Storbritannien: 3-8 arbejdsdage
• Denmark, Finland, Sweden, Norway: 5-12 arbejdsdage
• United States, Canada: 4-12 arbejdsdage
• Australia & New Zealand: 5-12 arbejdsdage
• Andre europæiske lande: 5-12 arbejdsdage
• Resten af verden: 7-15 arbejdsdage

Please note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, local holidays).

Shipping Costs

• EU Countries: €6.90
• United States, Canada, Australia & New Zealand: €16.70
• United Kingdom & Rest of World: €10.90

Shipping costs are calculated at checkout based on your delivery address.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (where available). If you have any questions about your order status, please contact our customer support team.

Customs & Import Duties

For orders shipped within the European Union (EU), we handle customs clearance, and you should not be required to pay additional customs duties upon delivery. For orders shipped outside the EU, customs procedures and fees may apply depending on your country’s regulations. Any customs duties, taxes, or import fees for non-EU destinations are the responsibility of the recipient.

In rare cases, customs authorities may require additional information or action from the recipient to complete the clearance process. If this happens, we will do our best to assist you.

Questions?

If you have any questions about shipping or your order, please kontakt os.

Betalingspolitik

1. Accepterede betalingsmetoder:

We offer a variety of secure payment options to make your shopping experience smooth and convenient. We accept the following payment methods:

• Visum
• Mastercard
• Maestro
• PayPal
• Apple Pay
• Google Pay
• iDEAL
• Bancontact
• American Express

All transactions are securely processed through Stripe Payments, ensuring your financial information is protected.

Please note that we do not accept bank transfers at this time.

2. Valuta:

We accept multiple currencies on our website for your convenience. You can select your preferred currency at checkout, and all prices will be displayed accordingly. Please note that your bank or payment provider may apply additional conversion fees if your account is in a different currency than the one selected at checkout.

If you have any questions about payment or currency options, feel free to contact our customer support team.

Returneringer og tilbagebetalinger

Vi ønsker, at du skal være fuldt ud tilfreds med dit køb. Hvis du af en eller anden grund ikke er helt tilfreds med din ordre, tilbyder vi 30 dages returret.

Betingelser for returnering:

• Varer skal returneres inden for 30 dage efter modtagelsen.
• Produkterne skal være i deres oprindelige stand, ubrugte og i deres originale emballage.
• Kunden er ansvarlig for returforsendelsesomkostningerne, medmindre varen blev modtaget beskadiget eller defekt.

Sådan indleder du en returnering:

For at starte en returnering skal du kontakte vores kundeserviceteam. Vi vil give dig instruktioner om, hvordan og hvor du skal sende din pakke. Bemærk, at returnerede varer, der sendes uden forudgående tilladelse, muligvis ikke accepteres.

For fuldstændige oplysninger om vores returproces, se venligst vores Politik for tilbagebetaling og returnering.