We offer a 30-day return policy, which means you have 30 days from the date of delivery to return an item for a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

• Condition: The item should be in its original condition, with all accessories, components, tags, and packaging included.
• Proof of Purchase: A valid receipt or proof of purchase is required.

Bitte beachten Sie, dass bestimmte Artikel nicht zurückgegeben werden können, darunter:

• Custom-made or personalized products
• Gefährliche Materialien oder entzündliche Flüssigkeiten/Gase
• Geschenkkarten oder herunterladbare Softwareprodukte

Return Timeframes

• Within 14 days of delivery: Standard return conditions apply.
• Between 15–30 days of delivery (Extended Return Policy): Returns are accepted as a voluntary service and may be subject to additional deductions as outlined below.

Return Process

Initiate the Return:
Contact us at support@speedxperts.com with your order number, item details, and reason for return. We will confirm eligibility and provide return instructions.

Prepare Your Item:
Pack the item securely, preferably in its original packaging. Include all accessories, manuals, and components.

Ship the Item:
You are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method, as we are not responsible for lost returns.

Final Inspection:
All returned items are inspected upon arrival to verify condition and completeness.

Once your returned item is received and inspected, we will process your refund within 7–10 business days. Refunds are issued to the original payment method.

Details zur Erstattung

• Full Refund:
  Provided if the item is returned complete, unused, and in original condition. If the return is due to our mistake or a defective item, we cover all costs including shipping.
• Partial Refund:
  May be issued if:
  • The item is not in original condition
  • Parts, accessories, or packaging are missing
  • The item shows signs of wear, damage, or scratches
  The refund amount will be reduced based on the condition of the returned item and any costs required to restore it.

Deductions & Fees

The following deductions may apply if the return is not due to our error:

• Support Service Deduction (up to €50):
  We provide free installation and technical support with our products. If significant support has been provided and the item is later returned, we reserve the right to deduct a reasonable service fee (up to €50) based on the actual support provided.
• Missing Parts / Reconditioning Costs:
  If any components, accessories, or packaging are missing, or if the product requires cleaning, testing, or repackaging, a reasonable deduction will be applied.
• Shipping Costs:
  • Return shipping is paid by the customer unless the return is due to our error.
  • Original shipping costs are non-refundable for returns made after 14 days from delivery.
  • In some cases, the cost of a return shipping label may be deducted from the refund.

Nicht erstattungsfähige Artikel

• Custom items or personalized products
• Opened or activated software
• Items marked as “Final Sale”

Verspätete oder fehlende Erstattungen

If you haven’t received your refund after 10 business days:

If the issue persists, contact us at support@speedxperts.com and we will investigate

Check your bank or credit card account for pending transactions

Contact your bank or card provider, as processing times may vary

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, contact us at support@speedxperts.com. We will guide you through the process.

Austauschprozess

• Processing Time: Up to 10 business days depending on availability
• Return Item: Once the original item is received and inspected, we will ship the replacement
• Versand: Covered by us if the issue is due to our error or a defective item

Wenn Sie einen Artikel erhalten, der beschädigt oder defekt ist, benachrichtigen Sie uns bitte sofort unter support@speedxperts.com mit Fotos des Produkts und einer Beschreibung des Problems. Wir kümmern uns um einen Ersatz oder eine vollständige Rückerstattung, je nachdem, was Sie bevorzugen.

Schritte zum Umgang mit beschädigten oder mangelhaften Produkten:

• Auflösung: Je nach Situation bieten wir Ihnen die Zusendung eines Ersatzes oder die Rückerstattung des vollen Kaufpreises einschließlich der Versandkosten an.

• Kontakt: Senden Sie uns Fotos und Angaben zum Schaden innerhalb von 48 Stunden nach Erhalt des Artikels.

Wenn Sie Ihre Bestellung stornieren möchten, kontaktieren Sie uns bitte so schnell wie möglich. Bestellungen können storniert werden, bevor sie bearbeitet oder versandt werden. Sobald eine Bestellung bearbeitet oder versandt wurde, müssen Sie das Rückgabeverfahren einhalten.