Last Updated: 17.06.2024

Welcome to our Shipping and Payment Policy page. We aim to provide you with a clear understanding of our shipping methods, delivery times, and payment options. If you have any questions about our policies, please don’t hesitate to contact us.

Shipping Policy

We prioritize fast dispatch, transparent pricing, and reliable tracking. Below is a detailed breakdown of our shipping procedures, including regional delivery estimates, flat-rate fees, and important information regarding customs and local delivery practices.

Order Processing

• Processing Time: Orders are typically prepared for dispatch within 1–2 business days.
• Dispatch Schedule: We ship Monday through Friday, excluding public holidays.
• Peak Periods: Orders are handled in the sequence they are received. Please allow for slight extensions in processing times during high-volume seasons.

Estimated Delivery Windows (Post-Dispatch)

• Germany, Netherlands: 3–7 business days
• France, Poland: 2–7 business days
• United Kingdom: 3–8 business days
• Belgium: 3–8 business days
• Austria, Italy, Spain: 4–9 business days
• Nordic Region (Denmark, Sweden, Norway, Finland): 5–12 business days (Please note: packages in this region are frequently delivered to the nearest local pickup point rather than a home address).
• Other European Destinations: 3–12 business days

Note on Delivery Estimates: These timeframes are projections. Actual delivery may be influenced by carrier capacity, weather, customs clearance, or local holidays.

Shipping Rates

• European Union (EU): €6.90 Flat Rate
• Norway: €9.90 Flat Rate
• United Kingdom (UK): €10.90 Flat Rate

Total shipping costs are automatically calculated and displayed at checkout based on your specific destination.

Tracking Your Order

Once your package leaves our warehouse, you will receive a confirmation email containing a tracking link (where service is available). Please allow 24–48 hours for the carrier to update the tracking status after the initial handoff.

Delivery & Pickup Points

While we strive for door-to-door service, local carriers sometimes deliver parcels to the nearest pickup point rather than the home address. These routing decisions are made by the local postal service and are beyond our control. We are not responsible for these routing changes and do not negotiate delivery locations with third-party carriers.

Address Accuracy & Contact Information

• Review Your Details: Please ensure your shipping address is 100% accurate at checkout. Incomplete or incorrect addresses that result in a return may be subject to additional reshipment fees.
• Phone Number Recommendation: We strongly suggest providing a phone number during checkout. This allows the delivery company to contact you directly if there are issues with your address or if a parcel is lost. We do not use your number for SMS marketing or share your data with third parties.

Customs, Duties, and Taxes

• EU Orders: Generally, shipments within the European Union are not subject to additional customs duties.
• Non-EU Orders (including UK): Your local customs office may apply import VAT, duties, or handling fees. These charges are the recipient’s responsibility and are not included in our checkout total.
• Clearance: While we assist where possible, we have no influence over the timelines or documentation requests made by local customs authorities.

Delivery Issues & Special Items

Pre-Orders: Orders containing pre-order or back-order items will be held until all items are in stock. If you require split shipping, additional fees may apply.

Support: If your order is significantly delayed, marked as delivered but missing, or arrives damaged, please contact us immediately with your order number.

Questions?

If you have any questions about shipping or your order, please contact us.

Payment Policy

1. Accepted Payment Methods:

We offer a variety of secure payment options to make your shopping experience smooth and convenient. We accept the following payment methods:

• Visa
• Mastercard
• Maestro
• PayPal
• Apple Pay
• Google Pay
• iDEAL
• Bancontact
• American Express

All transactions are securely processed through Stripe Payments, ensuring your financial information is protected.

Please note that we do not accept bank transfers at this time.

2. Currency:

We accept multiple currencies on our website for your convenience. You can select your preferred currency at checkout, and all prices will be displayed accordingly. Please note that your bank or payment provider may apply additional conversion fees if your account is in a different currency than the one selected at checkout.

If you have any questions about payment or currency options, feel free to contact our customer support team.

Returns & Refunds

We want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a 30-day return policy.

Return Conditions:

• Items must be returned within 30 days of receipt.
• Products should be in their original condition, unused, and in their original packaging.
• The customer is responsible for return shipping costs unless the item was received damaged or defective.

How to Initiate a Return:

To start a return, please contact our customer service team. We will provide you with instructions on how and where to send your package. Please note that returned items sent without prior authorization may not be accepted.

For complete information on our return process, please see our Refund and Returns Policy.