Sist oppdatert: 17.06.2024

Velkommen til siden vår om frakt og betaling. Vi ønsker å gi deg en klar forståelse av våre forsendelsesmetoder, leveringstider og betalingsalternativer. Hvis du har spørsmål om retningslinjene våre, er du velkommen til å kontakte oss.

Retningslinjer for frakt

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on delivery times, shipping costs, and other important information.

Delivery Times

We process and ship orders within 1–2 business days. Estimated delivery times after dispatch are as follows:

• Tyskland: 3-7 virkedager
• Frankrike: 2-8 virkedager
• Nederland: 3-7 virkedager
• Belgia: 3-8 virkedager
• Østerrike: 3-9 virkedager
• Italia: 3-9 virkedager
• Spania: 2-9 virkedager
• Storbritannia: 3-8 virkedager
• Denmark, Finland, Sweden, Norway: 5-12 virkedager
• United States, Canada: 4-12 virkedager
• Australia & New Zealand: 5-12 virkedager
• Andre europeiske land: 5-12 virkedager
• Resten av verden: 7-15 virkedager

Please note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, local holidays).

Shipping Costs

• EU Countries: €6.90
• United States, Canada, Australia & New Zealand: €16.70
• United Kingdom & Rest of World: €10.90

Shipping costs are calculated at checkout based on your delivery address.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (where available). If you have any questions about your order status, please contact our customer support team.

Customs & Import Duties

For orders shipped within the European Union (EU), we handle customs clearance, and you should not be required to pay additional customs duties upon delivery. For orders shipped outside the EU, customs procedures and fees may apply depending on your country’s regulations. Any customs duties, taxes, or import fees for non-EU destinations are the responsibility of the recipient.

In rare cases, customs authorities may require additional information or action from the recipient to complete the clearance process. If this happens, we will do our best to assist you.

Questions?

If you have any questions about shipping or your order, please kontakt oss.

Retningslinjer for betaling

1. Aksepterte betalingsmetoder:

We offer a variety of secure payment options to make your shopping experience smooth and convenient. We accept the following payment methods:

• Visum
• Mastercard
• Maestro
• PayPal
• Apple Pay
• Google Pay
• iDEAL
• Bancontact
• American Express

All transactions are securely processed through Stripe Payments, ensuring your financial information is protected.

Please note that we do not accept bank transfers at this time.

2. Valuta:

We accept multiple currencies on our website for your convenience. You can select your preferred currency at checkout, and all prices will be displayed accordingly. Please note that your bank or payment provider may apply additional conversion fees if your account is in a different currency than the one selected at checkout.

If you have any questions about payment or currency options, feel free to contact our customer support team.

Returer og refusjoner

Vi ønsker at du skal være helt fornøyd med kjøpet ditt. Hvis du av en eller annen grunn ikke er helt fornøyd med bestillingen din, tilbyr vi 30 dagers returrett.

Returbetingelser:

• Varer må returneres innen 30 dager etter mottak.
• Produktene skal være i original stand, ubrukte og i originalemballasjen.
• Kunden er ansvarlig for returfraktkostnadene med mindre varen ble mottatt skadet eller defekt.

Slik starter du en retur:

For å starte en retur, vennligst kontakt vårt kundeserviceteam. Vi vil gi deg instruksjoner om hvordan og hvor du skal sende pakken din. Vær oppmerksom på at returnerte varer som sendes uten forhåndsgodkjenning, kanskje ikke vil bli akseptert.

For fullstendig informasjon om returprosessen vår, vennligst se vår Retningslinjer for refusjon og retur.