We offer a 30-day return policy, which means you have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must meet the following conditions:

• Condition: It must be unused, in its original condition, with all tags and packaging intact.
• Proof of Purchase: You must provide a receipt or proof of purchase to initiate a return.

Please note, certain items cannot be returned, including:

• Custom-made products (e.g., personalized items)
• Hazardous materials or flammable liquids/gases
• Gift cards or downloadable software products

Return Process:

We will notify you via email whether your return is approved for a refund.

Initiate the Return:

• Contact us at support@speedxperts.com or +421 950 764 235 with your order number, item details, and reason for return.

• We’ll confirm eligibility for return and provide further instructions, including a return authorization and shipping label (if applicable).

Prepare Your Item:

• Pack your item securely, preferably in the original packaging.

• Include any accessories, manuals, or other items that were part of the original package.

Ship the Item:

• You are responsible for the cost of return shipping unless the item is defective or we made an error with your order.

• Use a trackable shipping method to ensure safe delivery. We are not responsible for items lost in return shipping.

Final Inspection:

• Once we receive your returned item, our team will inspect it to confirm it meets our return criteria.

Once your returned item is received and inspected, we will process your refund within 7–10 business days. The refund will automatically be applied to your original method of payment, such as your credit card or PayPal account.

Refund Details:

• Full Refund: Provided if the item is returned in its original condition.
• Partial Refund: May be granted if the item is damaged, missing parts, or not in its original condition (due to reasons not caused by us).
• Non-Refundable Items: Custom items, opened, software, and any items marked as final sale are non-refundable.

Late or Missing Refunds:

If you haven’t received a refund after 10 business days, please follow these steps:

• If you still haven’t received your refund, contact us at support@speedxperts.com, and we’ll look into the issue for you.

• Check your bank or credit card account for pending transactions.

• Contact your bank or credit card company to ensure there’s no delay on their end.

We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item for the same or a different product, contact us at support@speedxperts.com or +421 950 764 235. We will arrange for an exchange and guide you through the process. Exchange shipping may be covered if we shipped the wrong item or if it arrived damaged.

Exchange Process:

• Processing Time: Exchanges may take up to 10 business days, depending on item availability and shipping times.

• Notify Us: Contact our customer service with your exchange request.

• Return Item: Once the original item is received, we’ll ship out the new item.

If you receive an item that is damaged or defective, please notify us immediately at [email address] with photos of the product and a description of the issue. We will arrange for a replacement or full refund depending on your preference.

Steps to Handle Damaged or Defective Products:

• Resolution: Depending on the situation, we will offer to send a replacement or issue a full refund, including shipping costs.

• Contact Us: Send us photos and details of the damage within 48 hours of receiving the item.

If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled before they are processed or shipped. Once an order is processed or shipped, you will need to follow the return procedure.