Last Updated: 17.06.2024

Welcome to our Shipping and Payment Policy page. We aim to provide you with a clear understanding of our shipping methods, delivery times, and payment options. If you have any questions about our policies, please don’t hesitate to contact us.

Shipping Policy

1. Shipping Options:

• Standard Shipping:
  • Delivery Time: 2-12 business days.
  • Cost: Based on location and order size.
  • Standard shipping is available on all orders.
• Free Shipping:
  • Eligibility: Orders over €50.
  • Free standard shipping is automatically applied at checkout for qualifying orders.

2. International Shipping:

We currently ship to multiple countries worldwide, as listed below:

EU Tier 1: €7.90

• Austria, Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, United Kingdom

EU Tier 2: €4.90

• Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia

US, Canada, and Australia Tier: $9.20

• United States, Canada, Australia

Delivery Times:
International orders may take 2-12 business days, depending on the destination country and customs processing times. Please note that these times are estimates and can vary.

Customs & Import Duties:
International orders may be subject to customs fees and import duties. These fees vary by country and are the responsibility of the customer. Please check with your country’s customs office for more information.

Payment Policy

1. Accepted Payment Methods:

We offer secure and flexible payment options to ensure your shopping experience is as smooth and convenient as possible:

• Credit Cards:
  We accept all major credit cards, including Visa, MasterCard, and American Express. Our credit card transactions are processed securely via Stripe, a trusted payment provider.
• PayPal:
  For added convenience and security, you may choose to pay with PayPal. This option provides quick and seamless transactions for customers who prefer PayPal.

Note: At this time, we do not accept bank transfers.

2. Currency:

All transactions on our website are processed in Euros (€). If you are purchasing from outside the Eurozone, your credit card provider may apply currency conversion fees.

Returns & Refunds

We want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a 30-day return policy.

Return Conditions:

• Items must be returned within 30 days of receipt.
• Products should be in their original condition, unused, and in their original packaging.
• The customer is responsible for return shipping costs unless the item was received damaged or defective.

How to Initiate a Return:

To start a return, please contact our customer service team. We will provide you with instructions on how and where to send your package. Please note that returned items sent without prior authorization may not be accepted.

For complete information on our return process, please see our Refund and Returns Policy.