Last Updated: 17.06.2024

Welcome to our Shipping and Payment Policy page. We aim to provide you with a clear understanding of our shipping methods, delivery times, and payment options. If you have any questions about our policies, please don’t hesitate to contact us.

Shipping Policy

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on delivery times, shipping costs, and other important information.

Delivery Times

We process and ship orders within 1–2 business days. Estimated delivery times after dispatch are as follows:

• Germany: 3–7 business days
• France: 2–8 business days
• Netherlands: 3–7 business days
• Belgium: 3–8 business days
• Austria: 3–9 business days
• Italy: 3–9 business days
• Spain: 2–9 business days
• United Kingdom: 3–8 business days
• Denmark, Finland, Sweden, Norway: 5–12 business days
• United States, Canada: 4–12 business days
• Australia & New Zealand: 5–12 business days
• Other European Countries: 5–12 business days
• Rest of World: 7–15 business days

Please note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, local holidays).

Shipping Costs

• EU Countries: €6.90
• United States, Canada, Australia & New Zealand: €16.70
• United Kingdom & Rest of World: €10.90

Shipping costs are calculated at checkout based on your delivery address.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (where available). If you have any questions about your order status, please contact our customer support team.

Customs & Import Duties

For orders shipped within the European Union (EU), we handle customs clearance, and you should not be required to pay additional customs duties upon delivery. For orders shipped outside the EU, customs procedures and fees may apply depending on your country’s regulations. Any customs duties, taxes, or import fees for non-EU destinations are the responsibility of the recipient.

In rare cases, customs authorities may require additional information or action from the recipient to complete the clearance process. If this happens, we will do our best to assist you.

Questions?

If you have any questions about shipping or your order, please contact us.

Payment Policy

1. Accepted Payment Methods:

We offer a variety of secure payment options to make your shopping experience smooth and convenient. We accept the following payment methods:

• Visa
• Mastercard
• Maestro
• PayPal
• Apple Pay
• Google Pay
• iDEAL
• Bancontact
• American Express

All transactions are securely processed through Stripe Payments, ensuring your financial information is protected.

Please note that we do not accept bank transfers at this time.

2. Currency:

We accept multiple currencies on our website for your convenience. You can select your preferred currency at checkout, and all prices will be displayed accordingly. Please note that your bank or payment provider may apply additional conversion fees if your account is in a different currency than the one selected at checkout.

If you have any questions about payment or currency options, feel free to contact our customer support team.

Returns & Refunds

We want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a 30-day return policy.

Return Conditions:

• Items must be returned within 30 days of receipt.
• Products should be in their original condition, unused, and in their original packaging.
• The customer is responsible for return shipping costs unless the item was received damaged or defective.

How to Initiate a Return:

To start a return, please contact our customer service team. We will provide you with instructions on how and where to send your package. Please note that returned items sent without prior authorization may not be accepted.

For complete information on our return process, please see our Refund and Returns Policy.